John, I used to just pick up the phone and call on just about anything, like you said it's a lot better to just talk to someone. However, it's gotten to the point that I get tired of either getting a service or some person answering the phone who will always know little or nothing and you get the " I'll have someone call you" answer and then nothing. Nowadays if you don't communicate by email you seem to get ignored by the majority of places. I directed my email to the company president who,according to their info, is a family member who has been there forever. You would think you could at least get a reply of "Sorry, can't help you", at the very least but.......
