Without naming names and-or specifics - There is merit to what TJRAD and TN Volunteer say in general but it is not isolated to just 1 vendor. Been trying to get multiple globes and bases, 1 crown, 4 hoses, decals, porcelain fixtures, and likely small parts but yet to find vendor willing to listen. Working my way down the list of the leaders in the industry so to speak. Customer service is definitely lacking. Have had friendly and good success rate with individuals I have met on Facebook forums though. Went thru same thing looking for contractor to roof my house. The one contractor who took the job and did a good job - is now getting a window and siding job, 2 room remodel inside, and likely porch remodel and deck-patio job. You never know what 1 phone call or order can lead to.