If he's having trouble logging in, he should reach out to Jim.

For two weeks I was having all kinds of trouble logging in. Switching from Internet Explorer to Firefox, I was finally able to reset my password after multiple attempts.

Most technology has 99.9% uptime, but that still leaves you with about 72 hours a year for things to not work!
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Collector of Illinois Oil Company, Iowa Oil Company, Round Outboard Motor Oil Quarts, St. Louis Gas Pumps, Double Cola, and anything else awesome.