My apologies, Les and Gary. You two were way ahead of me on this. I should have know that! Thanks for being so cordial in your replies.

I agree with your points that personal service does seem non-existent at many businesses these days. I regard what we get on the phone, or even email, at many places these days as "customer non-service". However, it always surprises me a bit when the service is ***** at a smaller or even medium-sized company. Heck, better and more personal service is one way these small outfits can differentiate themselves and out-shine the big boys in their business. Good luck in the search for more specific info on these signs. Best, John

Last edited by Jolly-John; Tue Mar 06 2018 11:37 AM.