Had a new problem with PayPal today that I thought I’d share so you guys don’t do the same. I called in to talk to a live person to discuss an apparently fraudulent purchase we made. I ended up just getting there phone routing system. Robot PayPal asks me about my last nine transactions rather vaguely, going through them, there were two I said “don’t know, need operator”. Based on my “don’t know” answer, PayPal opens case that I didn’t want. Then find out PayPal closed for the day, no one there live to talk to. Hour later PayPal reverses one of my eBay sales, giving money back to person that received item without issue, not fixing the fraudulent transaction at all. Call PayPal today to get fixed but apparently I’m at the good will of the buyer, they can’t reverse the refund. So anyway, my take away is if you here “please review these transactions” over the phone, bettter hang up quick. Sorry for long story but this was a new one for me and I’m generally pretty savvy with this stuff.
