Seth,
You make many good points. I have never been treated unfairly from you or Don.
But.... the customer was not getting any responses for his problem with the vender. From what I have read, attempted contact was not returned numerous times and now he is at fault for coming on here and posting this??
Looks like he got the attention he wanted from the vendor, just took a post about it on a public forum.
Ryan....I reread my post and don't really find anywhere that I faulted the customer for anything that he has done. Of course, I cringed when I read his post, because I obviously have a dog in this fight. My point in posting wasn't so much to defend Don, but rather the industry as a whole. It's a tough racket. I'm not gonna lie, I didn't "love" this hobby NEAR as much as Don does. He didn't purchase Vic's simply because there was loads of cash in it, if that was his interest only, he'd just stay in the automotive business. I articulated the points that I did to illustrate the obstacles faced in such a small, niche hobby/business. If Don hadn't bought the assets of Vic's, I was folding the tents anyway and moving on. There were many reasons for my decision and believe me, stuff like this played a definite role. Not that we had a myriad of customer service issues, it was just the fact that in a business like this, there were always going to be unreal expectations that I got tired of trying to meet. Not that expecting an ETA on a part's arrival is an unreal expectation, but I had some real nut-jobs that started to push my buttons in the end, both on the vendor & customer side. I know Don's heart, and it's definitely in the right place.....
