Thanks for the help guys. Its just that things like this, and the associated websites, are made by & for techies. If your not a techie, you just cant figure it out.
The answer, "I dont know" by the Customer service rep, just proved to me that this product REALLY fails.
I've actually bought a copy of the book, from Barnes & Noble. And I stated such, in my letter to Amazon.
I have ABSOLUTELY NOTHING good to say about Amazon, because of all of this. Other than, I will use this entire experiance, as what NOT to do, to my customers!