Ok,so I " opened a case" the seller states she will refund,but only if I send back within three days. I have asked her if she is going to include return shipping,and she will not say that in a message.if I'm reading it right ,I have to wait three days before I can " escalate the case". Meaning contact eBay ,and tell them I want return shipping,and buyer will not state that? I have been looking for instructions on how to contact eBay about my case,but can't find anything.so I am assuming that I have to wait the three biz days,before they will allow me to contact them.?they sure dont make it easy.