Mick, If you paid using Paypal, you need to go through them... At the bottom of their "page" is "Contact Us"... Go through the prompts and Paypal will give you a 800# to call and a "reference #" to give to the CS Rep..

The same using Ebay, if by chance you didn't use Paypal to pay the Seller...

Looking for Tide Water/ Tide Water-Associated/ Tidewater items