Buyer says sign arrived with a major crease/ bend. To me, I would think it was not packaged right.
Buyer should have paid for insurance.
Porcelain signs are pretty tough, how did it get bent? Sounds like the shipping company also is at fault. If it was damaged enough to give it a major bend, would it have made any difference if screws were used? Hard to say after the fact but it looks to me all three parties involved could have done better.
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